I have just started working with a new executive team.
Before I meet the team, I spend time with the CEO. It is a vital conversation – and one of the parts of my work I enjoy most.
Its purpose is to understand the starting conditions before we begin. We explore four things:
Only then do I ask a more personal question: “What do you see as your most important job as the chief executive of this organisation right now?”
I am not asking for a complete CEO job description. I want to understand what the organisation needs most from its CEO at this particular moment.
The CEO answered without hesitation.
“Three things,” he said. “Inspire. Connect the dots. Be the chief talent scout.”
1. Inspire
“What we need to get done is going to be hard. It will ask a lot of everyone. I need to help people see the future and want to get there. This does not mean false hope. To inspire means not to sugarcoat, but to say it as it is.”
“I need to set the example and be authentic and clear. We, the Executive Team, must inspire hope and confidence that we have a credible plan – and that we know how to do this.”
This was not inspiration as corporate cheerleading. It was grounded in the difficulty of the task ahead. No false hope. No hollow plan. But equally to bring people along on the journey.
Then he added: “My own energy is important. If I am not fired up and resolved, I have no right to expect that of anyone else.”
2. Connect the dots
“My responsibility is to make sure that everything ultimately adds up.” As he said this, he joined two fingers together.
“There must be one set of results that everyone is working towards. One mission. The organisation’s energy and resources must all pull in the same direction.”
He spoke about velocity: speed with direction. When the direction is clear and the organisation pulls together, the pace increases. When the dots are disconnected, energy is wasted and people end up serving different missions.
“Focus requires that trade-offs are made. That deadlocks are broken. That one part of the business does not win at the expense of the whole – all part of connecting the dots.”
3. Be the chief talent scout
The future of the business, he told me, depends on having the right people in the key seats. “I am always looking. It is a full-time job.”
He emphasised the key seats – those positions that have a disproportionate effect on all the others.
I suspected this would become an important conversation around the executive table.
“What do you look for?” I asked.
KSQs was his reply: knowledge, skills and qualities. And of the three, it is qualities that interest him most. Who has the judgement? The hunger? The resilience? Who can be trusted with something bigger? Who makes the people around them better? And who may have reached their limit?
These are not comfortable questions.
But CEOs who avoid them eventually pay the price.
I loved the clarity and conviction of his answer: inspire, connect the dots and be the chief talent scout.
None of these jobs, of course, belongs to the CEO alone.
- Inspiration withers when the executive team sends mixed messages.
- Dots become disconnected when executives protect their own territory.
- Talented people struggle when the top team tolerates the wrong behaviour – or keeps the wrong people in key seats for too long.
The CEO carries the ultimate responsibility. But only the executive team can turn these three intentions into the way the organisation actually operates.
So what does your organisation need from you right now?
Which of these three demands your attention most?
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Thank you Grant !
As always, a beautifully constructed piece of simple wisdom wrapped in profundity.
Needless to say, I enjoyed the references to Energy … perhaps our corporate world is finally realising the massive untapped reward of inspiring a little more energy and influence and putting down the hammers of power and authority??
Well written 👏🏼🙏🏼
Thank you Steve – you, more than most, would know what energy can do to change an organisation. Thanks for your comment. Grant
What a gift simplicity is. However, simplicity is not easy. Thanks Grant. Beautiful writing.
Thank you Brad -simplicity is the gift leaders give to others … so they can be productive and do their best work. I loved your comment. Thank you – Grant